A prospect was experiencing a high number of claims in addition to a couple of severe losses occurring in a short period of time. After assessing their situation, we identified the root cause of their problem as an inefficient claims management process. This led to them paying inflated premiums for their insurance which were well above market pricing and much higher than the premiums being paid by their competitors. It was significantly affecting their ability to compete. We worked closely with this organization and re-wrote their claims management policies and procedures. They have continued to build positive momentum by implementing a few critical risk management practices every year. This story ends with their premium being reduced by 40% over the last 3 years. They are now recognized as significant competitor in their market.