A prospect was facing a non-renewal from their carrier due to claim activity. The options that were presented to them from their agent were at least $30,000 higher than the expiring premium. After assessing the situation, we recognized the insured had a relationship with their current carrier lasting well over 10 years. This story ends with Consolidated re-focusing the underwriter on how the insured performed over the entirety of the relationship and not just the most recent 3 years. We were able to flip the script and renew this client with the current carrier at a much more reasonable increase than $30,000. They are still insured by the carrier today.