Over 80% of the insurance-licensed staff here at Consolidated hold at least one insurance designation, and many hold more than one. From well-known certifications like CIC (Certified Insurance Counselor), ACSR (Accredited Customer Service Representative), CLCS (Commercial Lines Coverage Specialist), CAWC (Certified Authority on Workers’ Compensation), CISR (Certified Insurance Service Representative), and AAI (Accredited Advisor in Insurance) to lesser-known designations including AFIS (Agribusiness and Farm Insurance Specialist), ARM (Associate in Risk Management), CPIA (Certified Professional Insurance Agent), CPCU (Chartered Property Casualty Underwriter), and GBA (Group Benefits Associate), our business cards have a range of acronyms that would make any government agency proud.
More notable, perhaps, is that these designations are hard-earned. They don’t happen at an afternoon seminar where everyone gets a participation certificate. Most of these take years and many hours of study to accomplish. And now of course, the classes are virtual which is an adjustment for many employees.
What does that mean to you? After all, as long as we’re delivering great customer service, returning phone calls and answering your questions properly, we’re doing our job, right? Not quite.
Consolidated encourages our employees to continue learning and underwrites the cost. We believe that great customer service along with extensive business acumen is where our job begins, not where it ends. We’re here to help you tell a better story to insurers, and that story might have some chapters you haven’t discovered yet. Our philosophy of continuous improvement helps us to do a better job as the narrators of your story.
The insurance landscape is always changing. We work hard to stay educated so you can focus on your business rather than the ever-shifting risks to it.
The next time you speak to your Consolidated representative, ask about all that alphabet soup after his or her name on the business card. You might be surprised at what it took to accomplish, and what it means to you.
For answers to any insurance questions, contact Consolidated Insurance.